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Statewide Provider Training/Orientation Webinars

Welcome to PA Health & Wellness. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.

On Demand Webinar

Training at your finger tips! Access webinars anytime, anywhere by visiting one of our On Demand websites:

How to sign up:

  1. Click the link next to the date/topic below to register for a webinar.
  2. You will be re-directed to the corresponding wepage to register. 
  3. You will receive a confirmation email with the link and instructions for joining the webinar - as well as an option to add to your calendar. NOTE: Please check junk folder if confirmation is not received. 
  4. When you join the webinar, the call-in telephone number and your attendee passcode will be displayed. NOTE: Some webinars may only have audio available through your computer speakers.

Note: When registering, you must use a valid email address and the TIN should be entered in XX-XXXXXXX format. 

On Demand Webinar

Training at your finger tips! Access PA Health & Wellness webinars anytime, anywhere by visiting our On Demand website.

New Provider Orientation

  • Health Plan Overview
  • Who we are & What we do
  • Value Added Services
  • Community Health Choices Overview
  • Behavioral Health Overview
  • Appropriate Referral Process for Mental Health, Drug, Alcohol, and Substance Abuse Services
  • Member Eligibility Overview
  • Cultural Awareness and Sensitivity
  • Abuse and Neglect
  • Medical Management Overview
  • Prior authorization & Referrals
  • Case Management Programs
  • Pharmacy Overview
  • Claims processing Overview
  • Billing Requirements
  • Electronic funds transfer/electronic remittance advice
  • Clearinghouse Information
  • Appeals, Grievances & Complaints Overview
  • Website Overview
  • Q&A

Register for the New Provider Orientation:

On Demand Webinar

Training at your finger tips! Access Ambetter from PA Health & Wellness webinars anytime, anywhere by visiting our On Demand website.

Ambetter from PA Health & Wellness New Provider Orientation

  • Overview of the Affordable Care Act
  • The health insurance marketplace
  • Verification of eligibility, benefits and cost share
  • Specialty referrals
  • Prior authorization
  • Claim submission
  • Claim payment
  • Grievances and appeals
  • Specialty companies/vendors
  • Ambetter website
  • Member incentives
  • Fraud, waste and abuse
  • Contact information

Register for the Ambetter from PA Health & Wellness New Provider Orientation:

On Demand Webinar

Training at your finger tips! Access Allwell from PA Health & Wellness webinars anytime, anywhere by visiting our On Demand website.

Allwell from PA Health & Wellness New Provider Orientation

  • Plan overview
  • Membership, benefits and additional services
  • Providers and authorizations
  • Preventive care and screenings
  • Model of care
  • Medicare STAR ratings
  • CMS mandatory trainings

Register for the Allwell from PA Health & Wellness New Provider Orientation:

Billing & Claims Overviews

  • Program Coordination Unit
  • Continuity of Care
  • Member Eligibility Overview
  • Third Part Eligibility (EOB) and Coordination of Benefits (COB)
  • Website Overview
  • Provider Type Specific - Claims & Billing Overview
  • Secure Web Portal Overview

[Coming Soon] Provider Web Portal Training for CHC, Ambetter and Allwell

  • Overview of PA Health & Wellness Secure Web Portal
  • Helpful provider resources
  • How to register/add users and log in to the secure portal
  • Account management overview
  • Patient eligibility check
  • Patient cost-sharing
  • Authorizations and claims feature
  • Available Reporting

[Coming Soon] Common Claim Errors Provider Training

  • Common claim denials
  • Common claim submission errors
  • How to avoid claim submission errors

Payspan Provider Portal Training

Payspan is now hosting Webinar Wednesdays on a monthly basis from 11:30 am–1:00 pm central time.  These sessions are open to any provider as well as to payers who would like to learn more about the provider experience – How to Register and Use the Provider Portal.

Below is the link to the upcoming session:

Payspan Provider Webinar - How to Register and Use the Provider Portal

Wednesday, August 19, 2020, 12:30 pm, Eastern Daylight Time

Audio conference information
To receive a callback, provide your phone number when you join the event, or call the number below and enter the access code.
+1 3148881153 United States Toll
8662055379 United States Toll-Free
Global call-in numbers | Toll-free dialing restrictions (PDF)

Other Training Resources

Pennsylvania Department of Human Services

Health and Human Services Department