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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medical Records

PA Health & Wellness providers must keep accurate and complete medical records. Such records will enable providers to render the highest quality healthcare service to participants. They will also enable PA Health & Wellness to review the quality and appropriateness of the services rendered. PA Health & Wellness will conduct random medical record audits as part of its QI program to monitor compliance with the medical record documentation standards.

The coordination of care and services provided to participants, including over/under utilization of specialists, as well as the outcome of such services also may be assessed during a medical record audit. PA Health & Wellness will provide written notice prior to conducting a medical record review.