Provider Claim Escalation

PA Health & Wellness, including Wellcare by Allwell and Ambetter from PA Health & Wellness, all provide excellent customer service through our Provider Services department who are dedicated to answering your questions and resolving issues. They are your first stop in a quest for information:

PA Health & Wellness Community HealthChoices (Medical Assistance): 844-626-6813
Wellcare by Allwell (Medicare – HMO): 855-766-1456
Wellcare by Allwell (Medicare – DSNP): 866-330-9368
Ambetter from PA Health & Wellness (Commercial): 833-510-4727

Already called Provider Services? Get your Call Reference Number ready & continue on below!

How to Submit

Complete our Claims Escalation Form below.

What to Expect

Within 3-5 business days, you will receive confirmation at the email address provided that we have received your submission.
Within 30 days, you will receive an email response from your Internal Provider Relations Team with one of the following.
- Resolution to your submission and what to expect
- Notification that your submission is being reviewed by our internal operations team and the details around the next steps being taken to resolve the issue. You will receive a reference number for this portion of the review process.
In the event you don't receive a response within the time provided in the notification, please reply to the notification email to follow-up or email phwproviderrelations@pahealthwellness.com.
Your Provider Relations team will continue to communicate with you through this email address until the issue is resolved.

Provider Claim Escalation Request (Form)

Fields marked with an asterisk (*) are required.

Call Interaction ID# from Provider Services (Must include Ticket # to be reviewed): *

If you haven’t called Provider Services yet, please reach out at:

PA Health & Wellness (Community HealthChoices): 844-626-6813
Wellcare by Allwell (Medicare – HMO): 855-766-1456
Wellcare by Allwell (Medicare – DSNP): 866-330-9368
Ambetter from PA Health & Wellness (Commercial): 833-510-4727

Billing Provider Name: *

Preferred Phone: *

Billing Tax ID Number: *

Point of Contact for follow-up (First & Last Name): *

Preferred Email: *

Provider NPI (if applicable):

Claim Issue Type (select all that apply): * Underpayment/Denial Overpayment/Refund Rejected Claim(s) Missing Payment Timely Filing Eligibility Claim Reconsideration Other – See Description of Issue

Description of Issue: *

Explain desired outcome:

Total # of Claims Impacted:

List Claim Number(s) if less than 5 – If total # of claims is greater than 5, we will reach out to provide you a copy of our claims template to complete. *

Dates of Service (MM/DD/YYYY-MM/DD/YYYY):

Missing Payment/Check Number(s) (Attach correct remit address & W9):

Related Authorization Number(s):