Pennsylvania Long-Term Services and Supports

Participant ID Card Update

Dear Participant,

We are writing to let you know that PA Health & Wellness will be switching to Express Scripts for its pharmacy benefit manager in 2024. We are expecting very little changes to your pharmacy benefits with this transition to Express Scripts.

Because of this change, you will receive a new ID Card in the mail in November 2023. Begin using this new card in January 2024. You can continue to use your current 2023 card for the remainder of the year. Please remember to keep your ACCESS cards. 

If you have any questions, please call 1-844-626-6813 (TDD/TTY: 711).

Thank you,

The PA Health & Wellness Pharmacy Team

Why PA Health and Wellness?

At PA Health and Wellness we understand how important you and your family's healthcare needs are. It's important to us too. We are here to support your health needs and make that part of your day easier. PA Health and Wellness is your partner and advocate.

Is it Right for Me?

Community HealthChoices Eligibles who enroll in a Medicaid health plan include:

Pennsylvanians and individuals who are 21 or older, and have both Medicare and Medicaid, or receive long-term supports through Medicaid who need help with everyday personal tasks.

Community HealthChoices will coordinate long-term healthcare coverage to improve the quality of the individual’s healthcare experience — serving more people in communities rather than in facilities, giving them the opportunity to work, spend more time with their families, and experience an overall better quality of life.

You may call the Pennsylvania DHS Community HealthChoices program toll-free at 1-844-824-3655 (TTY 711) for more information on your eligibility, or visit

PA Health and Wellness is a health plan available through the Community HealthChoices program. PA Health and Wellness does not decide Medicaid eligibility. 

The Pennsylvania DHS decides your Medicaid eligibility. The Social Security Administration (SSA) decides eligibility for Supplemental Security Income (SSI).