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Financial Management Services FAQs

What is happening?

  • Fiscal/Employer Agent (F/EA) services currently performed for the Community HealthChoices program by Public Partnerships LLC (PPL) will be taken over by Tempus Unlimited (Tempus). Our target date for this transition is April 1, 2022.  In the coming weeks, you will get more information about the final date and next steps.
  • PPL will manage your payroll until March 31, 2022.  You, your authorized representative, or your direct care worker(s) should contact PPL with any payroll or onboarding questions until we notify you to call Tempus.

What does an F/EA do?

  • It helps you or your authorized representative complete forms that are needed to hire your DCW.
  • It supports you or your authorized representative during the DCW hiring process.
  • It processes time worked and pays your DCW.
  • It manages payroll taxes and workers’ compensation for you or your authorized representative.

What do you need to do?

  • You will receive information in the mail about next steps. You do not have to do anything right now.
  • In October and November, you and your DCW will need to complete some forms and return them to Tempus. They must be returned by the due date on the forms in order for your DCW to be paid on time once Tempus takes over as your F/EA.
  • Tempus needs these forms to manage your DCW’s payroll taxes for you. Some sections of the forms will be filled out with your information.
  • You will get instructions on how to complete the forms and what to do with them when you are done.

What will change when Tempus becomes the F/EA?

  • The contact information for your F/EA will change. There will be a new phone number, fax number, and email address.
  • The websites that you and your DCW use to submit and review time worked and for electronic visit verification will change.
  • Your choice to hire your own DCW will not change.

How do you get more information?

  • Visit Tempus' website for up-to-date information and resources. There you can find a schedule of webinars and in-person meetings. You can call Tempus at 844-983-6787.
  • You can contact PHW Community HealthChoices Service Coordination Department at 844-626-6813. TTY users should call 844-349-8916. Help is available Monday through Friday from 8 a.m. to 5 p.m.
  • Join a webinar or in-person meeting.