Statewide Provider Training/Orientation Webinars
Stay Informed: PA Health and Wellness Training Notifications
If you are not currently receiving email updates from PA Health and Wellness and would like to receive notifications about new training opportunities, please email Providertraining@pahealthwellness.com. Be sure to include your organization name and Tax ID number.
Table of Contents
Each link will take you directly to that section for easy to find information.
Welcome to PA Health and Wellness. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
Upcoming Provider Training Highlights
Critical Incident (CI) Management and Enterprise Incident Management (EIM) System Training
Suicide Risk Module 1: Identifying Suicide Risk, Screening, and Prevention
Suicide Risk Module 2: Assessment, Treatment, and Postvention
Integrated Healthcare for all Providers
Culturally Appropriate Care and Health Equity
2026 HCBS Provider Training Requirements:
PA Health and Wellness (PHW) would like to invite you to attend a pre-recorded training. This is an annual training requirement for all Home and Community Based Services (HCBS) Providers contracted with PHW's Community HealthChoices (CHC) Plan. If you are receiving this email, your organization is required to complete this training. *At least one person from each organization (Tax ID#) must complete this training annually and submit completed attestation.* Once registered, you will be sent an email with the link to view the training at any time. This training is approximately 30 minutes long.
- Adult Daily Living
- Assistive Technology
- Behavior Therapy Services
- Benefits Counseling
- Career Assessment
- Cognitive Rehabilitation Therapy Services
- Community Integration
- Community Transition Services
- Counseling Services
- Employment Skills Development
- Financial Management Services
- Home Adaptations
- Home Delivered Meals
- Home Health Aid Services
- Job Coaching
- Job Finding
- Non-Medical Transportation
- Nursing Services
- Nutritional Consultation Services
- Occupational Therapy
- Personal Assistance Services
- Personal Emergency Response System (PERS)
- Pest Eradication
- Physical Therapy
- Residential Habilitation
- Respite
- Specialized Medical Equipment and Supplies
- Speech and Language Therapy
- Structured Day Habilitation
- Telecare
- Vehicle Modifications
Note: When registering, you must use a valid email address and the TIN should be entered in XX-XXXXXXX format.
On Demand Webinars
Training at your finger tips! Access webinars anytime, anywhere by visiting one of our On Demand websites:
- Available January 2, 2026:
- Identifying and Supporting Individuals at Risk for Suicide - 1.50 continuing education credits may be available for those that qualify.
Revisit Past Special Topic Trainings
- Bucks County Direct Care ACT Program Presentation (February 2025)
- Understanding the Basics of Dementia (October 2025)
- Critical Incident (CI) Management and Enterprise Incident Management (EIM) System Training (November 2025)
- PA Health and Wellness Administrative and Other Processes (August 2025)
- Cultural Awareness and Sensitivity (April 2025)
- Quality Management Processes and Issues and Provider Relations Issues (October 2025)
Clinical Documentation Improvement (CDI)
On-demand Risk Adjustment Training for Providers
The Importance of Accurate Documentation and Coding
Unpacking Healthcare Risk Adjustment: A Deeper Dive
The Ultimate Guide to Risk Adjustment Coding: The Basics Everyone Should Know
- Medicare Risk Adjustment: A Practical Guide
- March 5, 2026 12:00 PM
- Risk Adjustment Essentials Across Multiple Lines of Business
- March 25, 2026 10:00 AM
- Top HCC Codes for Primary Care With Case Studies
- March 5, 2026 10:00 AM
- March 10, 2026 2:00 PM
- March 11, 2026 11:00 AM
- March 25, 2026 1:00 PM
- March 26, 2026 3:00 PM
- Learning from HCC Coding Mistakes: A Path to Improvement Using Case Studies
- March 4, 2026 2:00 PM
- March 10, 2026 3:00 PM
2023 BH HEDIS and ECHO On Demand Trainings
- Strategies to Minimize the Risk of Opioid Overuse and Misuse
- Optimizing the Impact of the ADD and APP HEDIS® Measures
- Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS® measures
- Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS® Measures
- Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS® Measures
- Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the AMM and SAA HEDIS® Measures
- Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey
Other Training Resources
Pennsylvania Department of Human Services
- Pennsylvania Department of Human Services
- Community HealthChoices
- Report Abuse
- Adult Protective Services
- MA Provider Compliance Hotline: Response Form
Health and Human Services Department
- U.S. Department of Health and Human Services
- Think Cultural Health
- Office of Inspector General
- Office of Inspector General Medicaid Fraud Control Units
- Office of Inspector General Compliance Education Materials
- Office of Inspector General Continuing Medical Education
- Government Fraud Complaint Form
CME and CE Continuing Education | Relias
On Demand Webinar
Training at your finger tips! Access PA Health and Wellness webinars anytime, anywhere by visiting our On Demand website.
New Provider Orientation
- Health Plan Overview
- Who we are and what we do
- Value Added Services
- Community Health Choices Overview
- Behavioral Health Overview
- Appropriate Referral Process for Mental Health, Drug, Alcohol, and Substance Abuse Services
- Member Eligibility Overview
- Cultural Awareness and Sensitivity
- Abuse and Neglect
- Medical Management Overview
- Prior authorization and Referrals
- Case Management Programs
- Pharmacy Overview
- Claims processing Overview
- Billing Requirements
- Electronic funds transfer/electronic remittance advice
- Clearinghouse Information
- Appeals, Grievances and Complaints Overview
- Website Overview
- Q and A
On Demand Webinar
Training at your finger tips! Access Ambetter from PA Health and Wellness webinars anytime, anywhere by visiting our On Demand website.
Ambetter from PA Health and Wellness New Provider Orientation
- Overview of the Affordable Care Act
- The health insurance marketplace
- Verification of eligibility, benefits and cost share
- Specialty referrals
- Prior authorization
- Claim submission
- Claim payment
- Grievances and appeals
- Specialty companies/vendors
- Ambetter website
- Member incentives
- Fraud, waste and abuse
- Contact information
On Demand Webinar
Training at your finger tips! Access Wellcare webinars anytime, anywhere by visiting our On Demand website.
Wellcare New Provider Orientation
- Plan overview
- Membership, benefits and additional services
- Providers and authorizations
- Preventive care and screenings
- Model of care
- Medicare STAR ratings
- CMS mandatory trainings
Critical Incident (CI) Management and Enterprise Incident Management (EIM) System Training
Suicide Risk Module 1: Identifying Suicide Risk, Screening, and Prevention
Suicide Risk Module 2: Assessment, Treatment, and Postvention
Integrated Healthcare for all Providers
Culturally Appropriate Care and Health Equity
Payspan Provider Portal Training
Payspan is now hosting Webinar Wednesdays on a monthly basis from 11:30 am–1:00 pm central time. These sessions are open to any provider as well as to payers who would like to learn more about the provider experience – How to Register and Use the Provider Portal.
Provider Portal Webinars - Monthly
Purpose: to help providers register and navigate the Payspan system.