Statewide Provider Training/Orientation Webinars
Table of Contents
Each link will take you directly to that section for easy to find information.
Welcome to PA Health and Wellness. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
Upcoming Provider Training Highlights
Cultural Humility: Building Upon the Foundation of Cultural Competency
- Thursday, May 15, 2025 1:00 PM – 3:30 PM
- Thursday, May 20, 2025 11:00 AM – 1:30 PM
- Monday, June 2, 2025 11:00 AM – 1:30 PM
- Tuesday, June 17, 2025 3:00 PM – 5:30 PM
- Thursday, July 3, 2025 11:00 AM – 1:30 PM
Suicide Module 1
Suicide Module 2:
Integrated Healthcare
Quality Management Processesand Issues & Provider Relations Issues
PA Health and Wellness (PHW) would like to invite you to attend a pre-recorded training. This is an annual training requirement for all Home and Community Based Services (HCBS) Providers contracted with PHW's Community HealthChoices (CHC) Plan. If you are receiving this email, your organization is required to complete this training. *At least one person from each organization (Tax ID#) must complete this training annually and submit completed attestation.* Once registered, you will be sent an email with the link to view the training at any time. This training is approximately 30 minutes long.
- Adult Daily Living
- Assistive Technology
- Behavior Therapy Services
- Benefits Counseling
- Career Assessment
- Cognitive Rehabilitation Therapy Services
- Community Integration
- Community Transition Services
- Counseling Services
- Employment Skills Development
- Financial Management Services
- Home Adaptations
- Home Delivered Meals
- Home Health Aid Services
- Job Coaching
- Job Finding
- Non-Medical Transportation
- Nursing Services
- Nutritional Consultation Services
- Occupational Therapy
- Personal Assistance Services
- Personal Emergency Response System (PERS)
- Pest Eradication
- Physical Therapy
- Residential Habilitation
- Respite
- Specialized Medical Equipment and Supplies
- Speech and Language Therapy
- Structured Day Habilitation
- Telecare
- Vehicle Modifications
Evolent Cardiology Solutions Program Webinars:
To register for any of the below training opportunities, please use the self-registration feature which is available here: Log On (newcenturyhealth.com). Please click on REGISTER NOW. During the self-registration process, please be sure to search for your practice’s professional (physician group) TIN, this will ensure you have the correct provider portal access.
Introductory Group Sessions - Cardiology
Practices interested in joining one or more of the introductory and/or in-service training sessions below can reach out to: providertraining@evolent.com.
Cardiology In-Service Group Training Sessions
- Facilitate training for provider group prior authorization team members which includes an in-depth demonstration of Evolent’s provider portal (CarePro) for submission of prior authorization requests as well as exposure to different authorization scenarios.
- The training will showcase the following: an overview of clinical questions prompted by CarePro; Evolent’s Preferred Pathways; how to increase your opportunity for an instant auto-approval; how to locate and print a prior authorization request; tracking an authorization through the review process; upload supporting clinical documentation directly to the request; withdrawing a request and discontinuing and resubmitting updated treatment requests.
- A facilitated walk-through of the matrix outlining the scope of services Evolent is managing and reviewing the prior authorization process via Evolent’s provider portal (CarePro) and telephonic intake.
- A thorough overview of provider resources to assist in navigating the Evolent prior authorization process.
- Identification of any workflow issues and concerns from providers related to the program’s overall process.
Note: When registering, you must use a valid email address and the TIN should be entered in XX-XXXXXXX format.
On Demand Webinars
Training at your finger tips! Access webinars anytime, anywhere by visiting one of our On Demand websites:
Identifying and Supporting Individuals at Risk for Suicide
- 1.50 continuing education credits may be available for those that qualify.
2025 PA Health and Wellness Community HealthChoices New Provider Orientation [Simulated]
2025 Wellcare By Allwell - New Provider Orientation [SIMULATED]
2025 Ambetter from PA Health and Wellness New Provider Orientation [Simulated]
Revisit Past Special Topic Trainings
- Bucks County Direct Care ACT Program Presentation (February 2025)
- Understanding the Basics of Dementia (October 2024)
- Critical Incident (CI) Management & Enterprise Incident Management (EIM) System Training (February 2025)
- PA Health & Wellness Administrative & Other Processes (August 2024)
- Cultural Awareness & Sensitivity (April 2025)
Clinical Documentation Improvement (CDI)
Four Strategies to Help Improve HCC Coding Accuracy
Ins and Outs of Pediatric Risk Adjustment Coding
Top Missed and Confusing HCC Codes: with Case Studies
How to Select the Proper ICD-10 Code in Just 5 Steps
Enhancing Diabetes Outcomes through Accurate HCC coding
Marketplace Risk Adjustment 101: With Case Studies
2023 BH HEDIS and ECHO On Demand Trainings
- Strategies to Minimize the Risk of Opioid Overuse and Misuse
- Optimizing the Impact of the ADD and APP HEDIS® Measures
- Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS® measures
- Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS® Measures
- Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS® Measures
- Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the AMM and SAA HEDIS® Measures
- Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey
On Demand Webinar
Training at your finger tips! Access PA Health and Wellness webinars anytime, anywhere by visiting our On Demand website.
New Provider Orientation
- Health Plan Overview
- Who we are and what we do
- Value Added Services
- Community Health Choices Overview
- Behavioral Health Overview
- Appropriate Referral Process for Mental Health, Drug, Alcohol, and Substance Abuse Services
- Member Eligibility Overview
- Cultural Awareness and Sensitivity
- Abuse and Neglect
- Medical Management Overview
- Prior authorization and Referrals
- Case Management Programs
- Pharmacy Overview
- Claims processing Overview
- Billing Requirements
- Electronic funds transfer/electronic remittance advice
- Clearinghouse Information
- Appeals, Grievances and Complaints Overview
- Website Overview
- Q and A
On Demand Webinar
Training at your finger tips! Access Ambetter from PA Health and Wellness webinars anytime, anywhere by visiting our On Demand website.
Ambetter from PA Health and Wellness New Provider Orientation
- Overview of the Affordable Care Act
- The health insurance marketplace
- Verification of eligibility, benefits and cost share
- Specialty referrals
- Prior authorization
- Claim submission
- Claim payment
- Grievances and appeals
- Specialty companies/vendors
- Ambetter website
- Member incentives
- Fraud, waste and abuse
- Contact information
Register for the Ambetter from PA Health and Wellness New Provider Orientation:
On Demand Webinar
Training at your finger tips! Access Wellcare by Allwell webinars anytime, anywhere by visiting our On Demand website.
Wellcare by Allwell New Provider Orientation
- Plan overview
- Membership, benefits and additional services
- Providers and authorizations
- Preventive care and screenings
- Model of care
- Medicare STAR ratings
- CMS mandatory trainings
Register for the Wellcare by Allwell New Provider Orientation:
Suicide Risk Module 1: Identifying Suicide Risk, Screening, and Prevention
- Tuesday, July 8, 2025 1:00 PM – 3:00 PM
- Wednesday, August 13, 2025 3:00 PM – 5:00 PM
- Friday, September 5, 2025 10:30 AM – 12:30 PM
Suicide Risk Module 2: Assessment, Treatment, and Postvention
Integrated Healthcare for all Providers
- Thursday, July 17, 2025 1:00 PM – 2:30 PM
- Thursday, August 14, 2025 11:00 AM – 12:30 PM
- Monday September, 15, 2025 4:00 PM – 5:30 PM
Cultural Humility: Building Upon the Foundation of Cultural Competency
Payspan Provider Portal Training
Payspan is now hosting Webinar Wednesdays on a monthly basis from 11:30 am–1:00 pm central time. These sessions are open to any provider as well as to payers who would like to learn more about the provider experience – How to Register and Use the Provider Portal.
Provider Portal Webinars - Monthly
Purpose: to help providers register and navigate the Payspan system.
Other Training Resources
Pennsylvania Department of Human Services
- Pennsylvania Department of Human Services
- Community HealthChoices
- Report Abuse
- Adult Protective Services
- MA Provider Compliance Hotline: Response Form
Health and Human Services Department
- U.S. Department of Health and Human Services
- Think Cultural Health
- Office of Inspector General
- Office of Inspector General Medicaid Fraud Control Units
- Office of Inspector General Compliance Education Materials
- Office of Inspector General Continuing Medical Education
- Government Fraud Complaint Form
CME and CE Continuing Education | Relias