Statewide Provider Training/Orientation Webinars

PA Health and Wellness (PHW) would like to invite you to attend a pre-recorded training. This is an annual training requirement for all Home and Community Based Services (HCBS) Providers contracted with PHW's Community HealthChoices (CHC) Plan. If you are receiving this email, your organization is required to complete this training. *At least one person from each organization (Tax ID#) must complete this training annually and submit completed attestation.* Once registered, you will be sent an email with the link to view the training at any time. This training is approximately 30 minutes long.

• Adult Daily Living
• Assistive Technology
• Behavior Therapy Services
• Benefits Counseling
• Career Assessment
• Cognitive Rehabilitation Therapy Services
• Community Integration
• Community Transition Services
• Counseling Services
• Employment Skills Development
• Financial Management Services
• Home Adaptations
• Home Delivered Meals
• Home Health Aid Services
• Job Coaching
• Job Finding
• Non-Medical Transportation
• Nursing Services
• Nutritional Consultation Services
• Occupational Therapy
• Personal Assistance Services
• Personal Emergency Response System (PERS)
• Pest Eradication
• Physical Therapy
• Residential Habilitation
• Respite
• Specialized Medical Equipment and Supplies
• Speech and Language Therapy
• Structured Day Habilitation
• Telecare
• Vehicle Modifications

On Demand Webinar

Training at your finger tips! Access PA Health and Wellness webinars anytime, anywhere by visiting our On Demand website.

New Provider Orientation

• Health Plan Overview
• Who we are and what we do
• Value Added Services
• Community Health Choices Overview
• Behavioral Health Overview
• Appropriate Referral Process for Mental Health, Drug, Alcohol, and Substance Abuse Services
• Member Eligibility Overview
• Cultural Awareness and Sensitivity
• Abuse and Neglect
• Medical Management Overview
• Prior authorization and Referrals
• Case Management Programs
• Pharmacy Overview
• Claims processing Overview
• Billing Requirements
• Electronic funds transfer/electronic remittance advice
• Clearinghouse Information
• Appeals, Grievances and Complaints Overview
• Website Overview
• Q and A

Register for the New Provider Orientation:

• February 9, 2022 at 10 a.m.
• March 9, 2022 at 10 a.m.

On Demand Webinar

Training at your finger tips! Access Ambetter from PA Health & Wellness webinars anytime, anywhere by visiting our On Demand website.

Ambetter from PA Health and Wellness New Provider Orientation

• Overview of the Affordable Care Act
• The health insurance marketplace
• Verification of eligibility, benefits and cost share
• Specialty referrals
• Prior authorization
• Claim submission
• Claim payment
• Grievances and appeals
• Specialty companies/vendors
• Ambetter website
• Member incentives
• Fraud, waste and abuse
• Contact information

Register for the Ambetter from PA Health and Wellness New Provider Orientation:

• February 9, 2022 at 1 p.m.
• March 9, 2022 at 1 p.m.

On Demand Webinar

Training at your finger tips! Access Wellcare by Allwell webinars anytime, anywhere by visiting our On Demand website.

Wellcare by Allwell New Provider Orientation

• Plan overview
• Membership, benefits and additional services
• Providers and authorizations
• Preventive care and screenings
• Model of care
• Medicare STAR ratings
• CMS mandatory trainings

Register for the Wellcare by Allwell New Provider Orientation:

• February 9, 2022 at 2 p.m.
• March 9, 2022 at 2 p.m.

SPECIAL TOPICS WEBINAR

• Critical Incident (CI) Management and Enterprise Incident Management (EIM) System Training - March 2, 2022 at 10 a.m. 
• Cultural Awareness & Sensitivity - April 27, 2022 at 10 a.m.
• HHA eXchange Broadcasting Provider Webinar - May 17, 2022 at 2:30 p.m. EDT
• HHA eXchange Broadcasting Provider Webinar - May 19, 2022 at 2 p.m. EDT
• Quality Management Processes and Issues and Provider Relations Issues - May 25, 2022 at 10 a.m.
• PA Health and Wellness Administrative and Other Processes - July 27, 2022 at 10 a.m.
• Understanding the Basics of Dementia - September 21, 2022 at 10 a.m.

Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey

• Duration: 20 minutes​
• ​Details: The purpose of the training is to provide awareness and strategies to enhance our health plan members satisfaction and experience with mental health and substance use services.  ​
• Intended Audience: Physical and Behavioral Health Providers ​
• Learning Objectives: After the training participants will be able to:​
  1) Describe the purpose and benefits of the Experience of Care and Health Outcomes (ECHO) survey ​
  2) List the survey composite measures ​
  3) Identify strategies to help improve our members' experience with mental health and substance use services​
• The training slides can be downloaded from UMU and the BH HEDIS SP site.
• Instructions (PDF)

Payspan Provider Portal Training

Payspan is now hosting Webinar Wednesdays on a monthly basis from 11:30 am–1:00 pm central time. These sessions are open to any provider as well as to payers who would like to learn more about the provider experience – How to Register and Use the Provider Portal.

Provider Portal Webinars - Monthly

Purpose: to help providers register and navigate the Payspan system.

Registration Required

Upcoming Webinars:

• Tuesday, March 21, 2023 - 12:00 - 1:30 p.m. EDT
• Tuesday, May 16, 2023 - 12:00 - 1:30 p.m. EDT
• Tuesday, July 18, 2023 - 12:00 - 1:30 p.m. EDT
• Tuesday, September 19, 2023 - 12:00 - 1:30 p.m. EDT
• Tuesday, November 21, 2023 - 12:00 - 1:30 p.m. EDT

PI Deep Dive Webinars (unique content each session)

• Tuesday, August 15, 2023 - 12:00 - 1:30 p.m. EDT: Correct Code Editing, Payment Policies, and Clinical Policies
• Tuesday, October 10, 2023 - 12:00 - 1:30 p.m. EDT: Coding Analytics Operations
• Tuesday, December 12, 2023 - 12:00 - 1:30 p.m. EDT: Overpayment Prevention, Review, and Recovery