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Provider Updates

On Feb. 21, 2024, Change Healthcare – a software and data analytics subsidiary of UnitedHealth Group’s Optum unit – experienced a cybersecurity incident that impacted its network operations. The cybersecurity incident has created a service disruption that has  impacted providers, pharmacies and payors nationwide, including PA Health & Wellness. Change Healthcare has not provided a timeline for resolution.

PA Health & Wellness disconnected system access to and from Change Healthcareon Feb. 21. PA Health & Wellness’ internal systems were not compromised, but the full scope and extent of the cybersecurity incident on Change Healthcare’s network and operations – and any related impact on data – is not yet known.

Change Healthcare’s outage has impacted providers who use Change Healthcare to send member eligibility verifications, 837 files and paper-to-electronic claims scanning. Providers who receive paper checks or use virtual credit card will experience delays in payment. Electronic payments are not affected. Click here for more information on how to receive electronic payments/remittances.

We recognize that this situation is disruptive. We thank you for your patience and we apologize for any inconvenience that this causes as we work through this evolving situation. 

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PA CHC Selection 8-30-16 (PDF)

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