Matrix OTP Security Incident
On June 16, 2022, Ambetter from PA Health and Wellness and Wellcare by Allwell received a notification from vendor Matrix Medical Group (“Matrix”), that their print vendor, One Touch Point, Inc. ("OTP"), experienced a cyber incident between April 27, 2022 and June 3, 2022. During that time, an unauthorized actor may have viewed or downloaded data files stored on OTP’s systems that included information about Ambetter from PA Health and Wellness and Wellcare by Allwell members in Pennsylvania.
The information involved in this incident included individuals’ names, healthcare ID numbers, and clinical information including diagnosis. Social Security Numbers were not included in this incident.
Upon learning of the cyber incident, OTP took the following actions:
- Immediately activated its incident response plan and analyzed the files involved.
- Coordinated with the United States Federal Bureau of Investigation (FBI) on the investigation.
- Sent notice of the incident to Matrix and cooperated with the member notification process.
We have no indications of inappropriate use of members’ information. However, out of an abundance of caution, we recommend that potentially affected individuals take reasonable steps to ensure the security of their information.
We sent notification letters to the affected individuals. The letter provides a reference guide of recommendations from the Federal Trade Commission on how to protect against identity theft, including information about free credit reports, security freezes, and fraud alerts.
Ambetter from PA Health and Wellness and Wellcare by Allwell are deeply committed to protecting our members’ privacy, and we sincerely regret any inconvenience this incident may have caused.
For questions or additional information regarding this incident:
- Ambetter from PA Health and Wellness members can call 1-833-510-4727 (TTY:711) Monday through Friday 8 a.m. to 8 p.m. ET.
- Wellcare by Allwell members can call 1-855-766-1456 (TTY:711) Monday through Friday 8 a.m. to 8 p.m. ET.